The Axis Bank Service Request Form (SRF) is used in branches to handle different types of customer service or internal operational requests.
1. Customer Service Request Form (Retail Use)
This form is mainly for customer needs such as:
- Updating mobile number or email ID
- Requesting a new cheque book or debit card
- Getting account statements or passbooks
- Changing address or adding a nominee
- Internet banking activation
- Closing an account
- Cancelling ECS/NACH
- FD or RD related updates
How many requests?
You can usually submit more than one request for the same customer in a single form—if they are related. For example, a customer can request a mobile number update and cheque book together.
2. Internal Operations Request Form (Back Office Use)
This form is used by staff for internal banking operations such as:
- Updating signatures
- Reversing transactions
- Account changes
- Printing passbooks
- Limit changes
Helpful Tips:
- Use one form per customer whenever possible.
- For unrelated requests, fill out separate forms to keep things simple.
- Make sure all necessary documents are attached before submission.
DOWNLOAD THE AXIS BANK SERVICE REQUEST FORM⬇️
