If you are a business owner who no longer needs the Axis Bank swipe machine (POS terminal), you may want to close it to avoid unnecessary rental or maintenance charges. Closing a swipe machine is a simple process, but it requires following the correct steps and submitting the necessary documents to Axis Bank.
In this article, we will walk you through the step-by-step process for closing your Axis Bank POS machine smoothly.
Why You May Want to Close Your Axis Bank Swipe Machine
There can be multiple reasons for requesting closure of your POS machine:
Change in payment collection method (moving to UPI or other gateways).
Business closure or temporary shutdown.
Switching to a different payment provider.
Avoiding monthly rental or maintenance charges.
Low transaction volume through POS.
Steps to Close Your Axis Bank Swipe Machine
Here’s the complete process you need to follow:
- Contact Your Relationship Manager (RM) or Branch
The first step is to inform your Axis Bank RM or visit the home branch where your POS machine is linked. Explain that you want to close the machine and stop the service.
- Clear Pending Dues
Before closure, ensure that:
All pending settlement amounts are credited to your account.
Any unpaid rental or service charges are cleared.
There are no disputes or chargebacks pending.
- Fill the POS Terminal Closure Form
Axis Bank requires a POS Terminal Surrender/Closure Request Form.
Details to fill:
Merchant ID (MID)
Business name
Contact details
Reason for closure
Bank account details (for final settlement)
- Return the Swipe Machine and Accessories
You must return:
The POS terminal/swipe machine
Charger & cables
SIM card (if applicable)
Any additional accessories provided
Note: Keep the return acknowledgment from the bank or courier company as proof.
- Submit Supporting Documents
Along with the closure form, you may need to attach:
A signed request letter on company letterhead (if applicable).
Your PAN card copy.
GST certificate (for registered businesses).
Cancelled cheque (for settlement confirmation).
- Collect Final Settlement
After processing your request, Axis Bank will:
Settle any remaining transaction amounts to your linked account.
Stop all POS charges from the next billing cycle.
Send you a closure confirmation.
Important Points to Remember
Notice Period: Some POS agreements have a minimum lock-in period or notice requirement (usually 30 days). Check your merchant agreement.
Avoid Delays: Returning the machine promptly helps avoid extra rental charges.
Track Closure: Always follow up with the bank until you receive a written closure confirmation.
Axis Bank POS Customer Support
If you need help during the closure process, you can contact Axis Bank’s Merchant Helpdesk:
📞 1800-419-5959 (Toll-Free)
📧 merchant.support@axisbank.com
Final Words
Closing your Axis Bank swipe machine is straightforward if you follow the bank’s process and submit the required documents. Always make sure you have no pending charges and get a closure confirmation in writing to avoid future billing issues.
If you’re switching to other payment options like UPI QR or online gateways, compare charges and features before making the final move.
