How to Get in Touch with CIBIL for Credit Score or Report Issues
If you’ve spotted an error on your credit report, need clarification about your CIBIL score, or wish to raise a dispute, contacting CIBIL (Credit Information Bureau India Limited) is simple and convenient through various official channels. Here’s a complete guide on how to connect with CIBIL for any assistance.
1. Visit the Official CIBIL Website
The fastest and most efficient way to access CIBIL services is via their official website:
https://www.cibil.com
Here, you can:
- Check your CIBIL score (free once a year)
- View your credit report
- Raise disputes for incorrect data
- Update personal or account information
2. Contact via Email
For queries related to your credit report, score, or login issues, you can send an email to:
Email: info@cibil.com
Include your full name, date of birth, and any relevant details (like Control Number or Report ID) in your message.
3. Customer Care Helpline
Prefer to speak with a representative? CIBIL has a dedicated support line:
- Phone Number: +91-22-6140-4300
- Availability: Monday to Friday (excluding public holidays)
- Timings: 10:00 AM to 6:00 PM
Have your PAN card or CIBIL registration details ready for faster assistance.
4. Raise a Dispute Online
If there’s an error in your credit report (e.g., incorrect loan account, repayment status, or personal details), you can raise a dispute directly:
- Dispute Resolution Page: https://www.cibil.com/dispute
Log in to your account, select the relevant report section, and submit your correction request.
5. Write to CIBIL
For formal communication or document submission, you can send a letter by post to their corporate office:
TransUnion CIBIL Limited
One World Center, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400013, Maharashtra, India
Final Tip:
Keep your PAN card, registered mobile number, and CIBIL report details handy when reaching out. This helps speed up the verification and resolution process.
