If you are a business owner who has been using an EDC (Electronic Data Capture) machine from Axis Bank to accept card payments, but now want to stop using it, then this article is for you. There could be many reasons to surrender the EDC machine – maybe your business model has changed, or you’ve switched to online payments, or simply want to reduce costs. Whatever the reason, the process of surrendering the EDC machine is quite simple.
In this blog, I’ll walk you through the step-by-step process to surrender your Axis Bank EDC machine without any hassle.
What is an EDC Machine?
An EDC machine is a card swiping device that helps merchants accept payments from customers using debit or credit cards. These machines are usually provided by banks or payment service providers. Axis Bank offers EDC machines to their business customers for easy payment collection.
Reasons to Surrender EDC Machine
Here are a few common reasons why merchants choose to surrender their EDC machines:
Business has shut down or shifted
Moving to digital or online payment methods
High rental or maintenance charges
Low usage of the machine
Documents Required to Surrender EDC Machine
Before you go to the bank, make sure to keep the following documents ready:
- Request Letter: A signed letter on your business letterhead mentioning the reason for surrendering the EDC machine.
- EDC Machine and Accessories: The device, charger, and any other accessories provided.
- Cancelled Cheque: From your registered business account (optional, but sometimes requested).
- ID Proof: Authorized signatory’s PAN or Aadhaar card (in some cases).
- Copy of EDC Installation Letter or MID: If available, this helps in identifying your merchant ID.
Step-by-Step Process to Surrender EDC Machine
Step 1: Visit the Home Branch
Go to the Axis Bank branch where you applied for the EDC machine. It’s better to visit during working hours with your documents and the Please mentioned MID and TID number in the application.
Step 2: Submit a Request Letter
Hand over your surrender request letter to the bank official. Clearly mention your merchant ID, business name, and reason for surrender.
Step 3: Return the Machine and Accessories
Give the EDC device, charger, and any other parts that came with it to the bank staff.
Step 4: Get an Acknowledgment
Ask for a receiving copy or acknowledgment letter that confirms you’ve surrendered the machine. This is important for your records.
Step 5: Follow-up for Closure
The bank will process your request and close the MID (Merchant ID). You may receive a confirmation call or email after successful deactivation.
Points to Remember
Clear any outstanding dues before surrendering.
If the machine is under a rental plan, make sure to pay till the surrender date.
Don’t forget to collect the acknowledgment for future reference.
Request for a final statement, if required.
Final Thoughts
Surrendering an Axis Bank EDC machine is not a difficult task if you follow the right steps and keep all documents ready. Whether you’re changing your payment system or closing your business, make sure to inform the bank properly and get the process documented. This will help you avoid future charges or confusion.
If you have any doubts, you can always contact Axis Bank customer care or visit your nearest branch.
