If you have a savings or current account with Axis Bank, your account may get debit, credit, or total freeze based on your transaction patterns. If you can not transfer your money through Google Pay, Phone Pay, or Axis open application, your account may freeze under Cosmos. You have to visit your nearest branch with an application mentioning your source of income, About your business entity. The branch can conduct field verification through senior staff and the staff has to visit the registered address of the customer as per bank records. Staff have to take photos with a geotagging camera along with the bank’s identity card. After the field verification branch needs to mail the same to the concerned department. Within 24 hours the freeze was removed.
Why Does Axis Bank Freeze Accounts Under Cosmos?
Your account may be frozen due to reasons such as:
1. Unusual transaction patterns
2 . Suspicious or high-value transactions
3 . Regulatory compliance issues
4. Insufficient KYC (Know Your Customer) documentation.
5. Declared income and actual turnover mismatch. Sudden high-value transaction. Frequent use of unauthorized payment apps such as Phone Pay, Google Pay, etc.
FAQs on Axis Bank Cosmos Freeze
- What is Cosmos Freeze in Axis Bank?
Cosmos Freeze is a Debit/Credit freeze on an account due to unusual transactions or compliance issues. - Why is my Axis Bank account frozen under Cosmos?
Your account may be frozen due to suspicious transactions, Income occupation mismatch, regulatory issues, or KYC non-compliance. - What types of freezes can be applied?
Axis Bank can impose a debit freeze, credit freeze, or total freeze, depending on your transaction pattern. - Can I withdraw money if my account is frozen?
No, you cannot withdraw or transfer funds until the freeze is removed through any mode. - How can I remove the Cosmos Freeze?
Visit your home branch, submit a written application, and complete Form Part A and Part B. - How long does it take to remove the freeze?
Once you submit the required documents, the freeze is usually lifted within 24 hours. - Is field verification required for freeze removal?
Yes, in some cases, a bank official whose grade manager and above may conduct a field verification before unfreezing your account. - Can a savings account also get frozen under Cosmos?
Yes, both savings and current accounts can be affected. - What happens if my KYC is incomplete?
Your account may be frozen until you update your KYC details with the bank. - Does a mismatch between income and turnover cause a freeze?
Yes, if your declared income and actual transaction volume differ significantly, your account may be flagged. - Are high-value transactions a reason for freezing?
Yes, sudden or frequent high-value transactions can trigger a cosmos freeze. - Can using payment apps like PhonePe or Google Pay cause a freeze?
Frequent use of unauthorized payment apps may lead to a freeze under compliance checks. - Can I unfreeze my account online?
No, you must visit the branch to request freeze removal. - Will I be notified before my account is frozen?
Not always. In many cases, the freeze is applied without prior notice. - Can I still receive money in my frozen account?
If your account has a debit freeze, you can receive funds but cannot withdraw them. - What documents are needed to remove the freeze?
You need to submit a written application along with Form Part A and Part B. - Will my ATM card and UPI work during the freeze?
No, all transactions, including ATM withdrawals and UPI payments, will be blocked. - What should I do if my account is frozen unfairly?
Visit your branch and raise a dispute with the bank officials. - Can multiple freezes happen on the same account?
Yes, if suspicious activity continues, the bank may freeze your account multiple times. - Who should I contact for assistance?
You should contact your home branch or Axis Bank customer support for further guidance.
